Technical Support

The SATO technical team understands the importance of your print capabilities. We offer a choice of onsite or back-to-base service for a range of printer brands. At SATO our dedicated, certified technical team is committed to providing exceptional support. 

We also offer service agreements for printers - to arrange a quotation simply contact one of our sales or service team.

Service Hours: 8:30 am – 5:00 pm, Mon – Fri.

 

Please see our Resource Library for all product documentation, such as Datasheets, User Manuals or User Guides.

 

 


SERVICE CALL BOOKING  

To make arranging your service call easy, SATO provides a choice of options:

CALL:

1800 624 654

EMAIL:

service-aus@sato-global.com

ONLINE:

Simply complete our online booking form.

 
SATO SERVICE AGREEMENTS

We have a variety of extended services that we provide to our customers.
 
All printers and other hardware products sourced from SATO are covered by manufacturers warranties, however they can also be purchased with extended warranties or additional service coverage. These services are provided under our comprehensive SATO SERVICE AGREEMENTS.
 
To discuss your servicing options available from SATO either contact your SATO representative or our call centre, or alternatively click the link below and complete the template for us to provide you with a quotation.

CALL:

1800 624 654

EMAIL:

enquiries-aus@sato-global.com

ONLINE:

Simply complete our online quote request form.


SATO REMOTE SUPPORT

Another way that SATO can provide you with specialist assistance with your printer hardware or label software is via our SATO Remote Support Service. This service is an alternative to an on-site call where a member of our team assists directly via secure online access to your PC.
 
Contact our service team via our call centre or service email to discuss your requirements and receive your access code to use the service, then click the link below to access the login page when you are ready to proceed.

CALL:

1800 624 654

EMAIL:

orders-aus@sato-global.com

ONLINE:

Request online remote support